TERMS & CONDITIONS
OPERATING HOURS
THE SPA is open from Monday to Friday from 07:30 a.m. until 9:00 p.m.
and Sundays and Holidays from 08:00 until 9:00 p.m.
ACCESS CONDITIONS
Access to children outside the hotel under 13 years old is not allowed.
The use of children between 13 and 16 years old is allowed as long as they are permanently accompanied by an adult.
The use of undue spaces and equipment will be the responsibility of the adult.
Treatments
All treatments are available to hotel guests, SPA members and external clients.
Any treatment includes the use of THE SPA facilities.
In case of physical conditioning or pregnancy, please let us know at the time of booking, so that we can prepare your experience.
Reservations are recommended at least one week in advance and can only be confirmed upon payment of 50% of the total amount.
Recommended Arrival Time
It is recommended that you arrive 30 minutes before the scheduled time for the start of each treatment. In this way, you will have enough time to change your clothes, before starting to enjoy the thermal experiences and the relaxation room.
Cancellations
Late cancellations, less than 12 hours in advance, implies full payment of the treatment or program.
Delay in arriving at treatment will limit its duration, thus reducing satisfaction and full benefit from it.
Vouchers
THE SPA provides vouchers to use THE SPA facilities and treatments.
Vouchers are non-refundable, need to be booked in advance and must be presented at the time of treatment.
Treatment Request via Website
Choose the day, time, number of persons and experience, proceeding to “Book” then fill in the form and proceed to “Confirm.
The Customer must ensure that all data relating to e-mail and telephone number are correct.
Should you need any assistance, please do not hesitate to contact us:
+351 220 404 030 | thespa@sheratonporto.com | Rua Tenente Valadim, 146, Porto, Porto 4100-476