Tolerance - Due to the high number of requests, we appreciate that any delay longer than 15 minutes is reported by telephone as soon as possible. If not, your table will be allocated to another reservation.
Booking Duration - To ensure the best experience, we appreciate that all members of the reservation arrive at the scheduled time, as it may not be possible to postpone the next booking.
Table Assignment - Unfortunately, we cannot guarantee specific tables and seats, however, please leave your comment and our team will do their best to fulfil your requests.
Groups - For groups of more than 9 people please contact us directly via or email.
RESERVATION CONDITIONS FOR CHRISTMAS AND NEW YEAR'S EVE 2022/2023:
1. Rates and Invoicing
Arcadas has a management policy of charging a deposit for reservations.
The rates applied will be as per below:
A deposit per person will be applied for the reservation to be considered confirmed. If the the deposit is not validated by the customer, Arcadas is not responsible nor guarantees availability at the restaurant.
The invoice/receipt should be requested on the day of booking, in person at the restaurant.
2. Cancellation Policy
Arcadas establishes that all reservations can be cancelled and will only be refunded as follows:
Cancellation up to 1 week prior to the Event date - The full amount will be refunded;
Cancellation less than 1 week before the date of the Event – Arcadas will not make any refund of the amounts paid by the customer;
In case of no-show, Arcadas is not responsible for any refund;
3. PAYMENT AND STRIPE ACCOUNT
1. Quinta das Lágrimas and Stripe, Inc. undertake to process any personal data provided in full compliance with the applicable law;
4. Quinta das Lágrimas will provide receipts or invoices for services provided to customers;
5. Quinta das Lágrimas is responsible for informing clients that it has hired Stripe, Inc. to execute and control the processing of the acquisition of services provided by Arcadas;
4. PROVIDED DATA
1. The data is made available by the customer at their discretion. These must be confirmed by the customer and will not be transmitted by Quinta das Lágrimas;
2. By providing the data, customers are authorizing Quinta das Lágrimas to use their elements (identification and payment elements), to accept the rules described herein, and to authorize Quinta das Lágrimas to transmit the information to third parties to complete and fulfill your reservation request;
3. Quinta das Lágrimas is not responsible for any loss or misuse by third parties related to payment data made available.
4. Any inquiries arising out of these Terms & Conditions must be sent to Quinta das Lágrimas, via mail or email.