RESERVATIONS T&C´s
Tolerance - Due to the high number of requests, we appreciate that any delay longer than 15 minutes is reported by telephone as soon as possible. If not, your table will be allocated to another reservation.
Booking Duration - To ensure the best experience, we appreciate that all members of the reservation arrive at the scheduled time, as it may not be possible to postpone the next booking.
Table Assignment - Unfortunately, we cannot guarantee specific tables and seats, however, please leave your comment recorded and our teams will do their best to fulfil your requests.
Special requests - Special requests are subject to confirmation by Al Sud.

CANCELLATION POLICY AND RATES
1. Elements available and rules
The data is made available by the customer of their own free will, and will not be transmitted by Al Sud, complying with the rules applicable to these matters.
Costumers are responsible for confirming the data provided and that will be used by Al Sud.
By providing the information, customers authorize Al Sud to use their elements (identification and payment elements), to be subject to the rules set forth in this document and to authorize Al Sud to transmit the information to third parties with the aim of complete and fulfill your order.
2 . Legal Majority and Legal Capacity
The client declares that he/she is of legal age and that he/she has the necessary legal capacity for the purchase of the Services provided on the site, in accordance with its Terms and Conditions.
2. Acceptance of Terms and Conditions
As soon as the customer has accessed the Site, in order to contract the Service, all instructions included in the purchase process must be followed.
Upon acceptance of the Terms and Conditions, the customer ratifies the contract signed with Al Sud, confirming the dates indicated in your reservation and the number of people. The customer undertakes to confirm the veracity of the information provided, being null and void any contract where the customer has provided false information.
3. Rates and Billing
Al Sud management policy is to charge a deposit for all reservations.
A deposit of 50€ per person will be applied for the reservation to be considered confirmed.
If the payment of the deposit is not validated by the customer, A Sud is not responsible or guarantees availability at the restaurant.
Al Sud will not, under any circumstances, send customers any invoice, receipt or any other documents related to the reservation in paper format.

4. Payment Methods
4.1. ATM:
After making the reservation, the customer will be sent to a secure page where it will be presented an entity, reference and amount to proceed with the payment via Multibanco.
The reservation is only confirmed after payment of the amount within the deadline established by Al Sud. Otherwise, the reservation request will be cancelled.
Al Sud will provide receipts or invoices for services provided to customers.
4.2 MBWay:
After making the reservation, the customer will receive the payment information by MBWay, through the respective mobile app.
The reservation is only confirmed after payment of the amount within the deadline established by Al Sud. Otherwise, the reservation request will be cancelled.
Al Sud will provide receipts or invoices for services provided to customers.
4.3 Credit Card & Stripe Account:
Al Sud and Stripe, Inc. will process any personal data made available in full compliance with the applicable law.
After making the reservation, the customer will be sent to a secure page where the credit/debit card details will be requested to proceed with the payment. The reservation amount will be debited immediately as soon as the reservation is made.
It is up to Al Sud to inform customers that it has contracted Stripe, Inc. to execute and control the processing of the acquisition of services provided by Al Sud;
5. Reservations
Reservations can only be made through the website of Al Sud: www.palmaresliving.com/pt-pt/restaurante-al-sud/
The allocation of tables is made according to availability and randomly by the management of Al Sud.
6. Cancelation Policy
Al Sud restaurant has established that reservations can only be cancelled within the following terms:
▪ Cancelation within more than 48h before reservation – Full amount paid will be refunded.
▪ Cancelation within less than 48h before reservation – No amount paid will be refunded.
▪ In case of no-show, no refund will be provided.